ORDERING AND DELIVERY TERMS



ORDERING


Ordering is through our web shop. You can place the order by collecting items to shopping cart, and after payment you will receive the order confirmation.

Ordering / payments only for persons over 18 years old. 



AVAILABILITY


Stock levels are updated automatically based on orders. You can see directly from our web pages, if some products are out of stock. If the product you are ordering is out of stock, please contact info@myownsaddle.com to know if the product will be available later on.



ORDER CONFIRMATION


Order confirmation is generated automatically if the products ordered are available from stock. After completing the order, please check carefully your contact information and the content of your order. Order confirmation is sent to the named e-mail address.



DELIVERY TIME


We pack and mail / deliver the products within 1-3 working days after receiving the order. 



MAILING AND DELIVERY COSTS


To orders inside Finland, our web shop calculates automatically the mailing and delivery costs based on the weight.

Delivery/mailing cost is a fixed fee. Depending on the size and weight of shipment the

cost will be either 3e or 6.50e.

For deliveries outside Finland, please contact to info@myownsaddle.com. Country specific delivery costs are clarified case by case.



PAYMENTS


Our payment methods are : Netbank/online banking, credit cards and invoice/part payment by instalments.

Checkout Finland Oy ( 2196606-6) acts as a payment handling service and as a payment service provider of our My oWn saddle web shop.

When purchasing from our web shop all money transactions are processed through Checkout Finland Oy and Checkout Finland Oy will forward the payments to My oWn saddle.

Checkout Finland Oy is supervised by Financial Supervisory Authority in Finland and thus

it is very reliable and safe to use their services.

Checkout Finland Oy (2196606-6)

P.O.Box 322,

FIN- 33101 Tampere

Tel: 0800 552 010


Netbank / online banking


All Finnish banks are included to our e-payment netbank/online banking services:

Nordea, Osuuspankki, Säästöpankki, SP/Oma sp, POP-Pankki, Aktia, Danske Bank, Handelsbanken, S-Pankki, Ålandsbanken


Credit cards


Our web shop accepts all major credit cards: Visa, Visa Electron, MasterCard.

All credit card transactions are secure.

My oWn saddle is responsible for marketing and delivering the products but

all payments are processed through Checkout Finland Oy.


Invoice/part payment in instalments 


You can also utilize Collector invoice and part payment service.

This service is provided by Collector Credit Ab.

Your invoice has 30-60 days interest free payment time. A fixed fee of 2,95€ / invoice is added to each invoice. When choosing part payment, the monthly interest rate on the debt is 1,6 % + fixed fee of 2,95€ / month.

In order to be eligible for ordering the goods against invoice or part payment method, you must be at least 20 years old, living permanently in Finland and having a clear credit history.

My oWn saddle is responsible for marketing and delivering the products but

all payments are processed through Checkout Finland Oy.


To this agreement applies the Finnish Consumer Protection Law’s.



RETURN AND CHANGE POLICY


Based on consumer production laws of Finland, our all products have 14 days change and return rights. In case of change or return, or damaged goods, please always contact first to info@myownsaddle.com. We will give instructions how to and where to return the products. All returned products must be unused and  in good condition for resale.

After we have registered and inspected the returned goods, the amount of order will be returned to customer as soon as possible. Our target is to have it done within a week from product receival. 



OTHER TERMS 


All prices are in EUR (€) incl. VAT 24%


In case of deliveries outside EU, Customer is responsible for any possible customs or import duties.


We are not responsible for any damages caused by third parties like transportation companies, for example lost and broken goods in transit. In cases of delivery damages, please contact directly the transportation company eg. Finnish post office. 


Freight costs/postage fees are not refunded in case of returns.


Finnish law is applied to all actions and possible disputes.


My oWn saddle reserve all rights to changes.